![]() If you are using Windows Media Player in an environment that is managed by a network administrator, you may have to contact the network administrator to download and install the codec. Obtain the codec from a third-party vendor. You can't find the codec that you noted in step 1b on the Web site.If the Web site doesn't automatically find a codec for the file, and if either of the following conditions is true, go to step 3: ![]() On the Microsoft Web site, select the link to the Wmplugins Web site.įollow the instructions on the Web site to download and install the codec for the file. If you don't receive an error message when you try to play the file, go to step 3. If you receive an error message when you try to play the file, select Web Help. Install the codec by following these steps: If you can play the file, skip steps 2 and 3. If you can't reinstall the codec, go to step 2. If you are trying to play a video file, determine whether the video codec or the audio codec that you noted in step 1b is listed in the Video Codecs area.
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